FAQ

Q: Do I need an account to shop?

A: No. You can check out as a guest, but an account saves order history and speeds future purchases.

Q: How do I place an order?

A: Browse, select options, add to cart, and checkout. You’ll receive an order confirmation with tracking.

Q: What payment methods are accepted?

A: Credit/debit cards, PayPal, Apple Pay, and other major methods.

Q: Do you offer free shipping?

A: Yes — on eligible orders over a threshold shown at checkout. Regional variations may apply.

Q: How do I start a return?

A: Contact support for an RMA and shipping label; return items using the provided process.

Q: Are your tools professional-grade?

A: Our lineup focuses on durable, high-performance tools suitable for DIYers and professionals.

Q: How do I choose the right tool?

A: Check specs, use-case guidance, and reviews. If unsure, chat with our product specialists.

Q: Do you restock popular items?

A: Yes. Availability varies; you can set stock alerts on product pages to be notified.

Q: Do you offer discounts for bulk purchases or contractors?

A: Promotions run periodically. Contact us or subscribe to our newsletter for exclusive offers.

Q: How do I reset my password?

A: Use the “Forgot password” link on the login page and follow the prompts.